Troubleshooting

Clear Facebook's App Cache [TWDL]
While clearing cache or data from an app can fix some software problems, please bear in mind that you will need to log in again, so make sure you know your ...
Tue, Jul 6, 2021 at 11:29 AM
Freezes and Crashing [TWDL]
Though it's not common, you may find that your game occasionally freezes or crashes. If you're experiencing these kinds of issues, we recommend tr...
Tue, Jul 6, 2021 at 11:29 AM
Game is Unavailable [TWDL]
If you are getting a "Game is Unavailable" error, it means that the game has become blocked on your Facebook account. If you accidentally blocked ...
Tue, Jul 6, 2021 at 11:29 AM
Gathering your User ID [TWDL]
Your User ID is a unique account identifier that we can use to locate your account in our system.  There are a few ways to get your User ID: In-Game fro...
Tue, Jul 6, 2021 at 11:29 AM
Platform Access Disabled [TWDL]
Facebook recently added a new feature to disable platform access for all games, apps and websites.  As a Facebook Instant Games title, The Walking Dead Life...
Tue, Jul 6, 2021 at 11:29 AM
Uninstalling [TWDL]
To remove a Facebook Instant Game: Click in the top right. Select Settings & Privacy > Settings. Click Instant Games in the left menu. Click the...
Wed, Jul 14, 2021 at 10:18 PM