Troubleshooting

Clear Facebook's App Cache
While clearing cache or data from an app can fix some software problems, please bear in mind that you will need to log in again, so make sure you know your ...
Wed, Jun 9, 2021 at 10:50 PM
Connection Issues
If you are having trouble connecting to our games, it may be an issue with your connection, or it could be an issue with Facebook. Please make sure you ...
Mon, Jun 7, 2021 at 3:54 PM
Freezes and Crashing
Though it's not common, you may find that your game occasionally freezes or crashes. If you're experiencing these kinds of issues, we recommend tr...
Wed, Jun 9, 2021 at 10:50 PM
Game is Unavailable
If you are getting a "Game is Unavailable" error, it means that the game has become blocked on your Facebook account. If you accidentally blocked ...
Wed, Jun 9, 2021 at 10:51 PM
Gathering your User ID
Your User ID is a unique account identifier that we can use to locate your account in our system.  There are a few ways to get your User ID: In-Game fro...
Tue, Mar 16, 2021 at 12:13 PM
Platform Access Disabled
Facebook recently added a new feature to disable platform access for all games, apps and websites.  As a Facebook Instant Games title, Thug Life does requir...
Fri, May 28, 2021 at 11:34 AM
Uninstalling
Important As our Facebook games currently push notifications to you through Facebook, it's important to also remove the game not only from your device...
Wed, Jun 9, 2021 at 10:51 PM